Extended Stay America Premier Suites - Asheville

Nothing

Sheets and room was dirty. Did not make up room. I was given 4 bad keys over 12 hours by front desk. Charged $390 for two days Given the wrong room when checked in Dogs barking. Cold food

There was no hot water. And no heat.

Overall good value (very clean + spacious). The fire alarm light in room is too bright and flashes throughout the night so it was hard to sleep. My husband found the mattress fine, but I found it very uncomfortable. Half of the staff we spoke to were very nice, the other half were very dry (bordering on rude).

So right when I got there the guy at the front desk said they had overbooked themselves and I was lucky to get the last room even though I had a reservation. Some drunk guy had dropped a bottle of beer so the whole lobby/elevator area smelled like a brewery and the ground was sticky. We walked to our room and our door wasn’t even closed it actually looked like someone just put the lock out so the door was propped open which didn’t feel safe. We went to bed around 10 and around 3:15AM got woken up to the fire alarm blasting for almost an hour before the fire truck got there and said we could go back in. Nothing was communicated to us in what had happened. Then in the morning got dressed to go down for our free breakfast around 8:15am and there was coffee, and a little fridge with pre packaged eggs and a couple containers of yogurt. Not really much of any variety or anything close to a free breakfast. So we had to drive up the street to Starbucks and paid money for a real breakfast. So overall I won’t recommend staying here to anyone and I won’t come back.

Clean. Convenient.

The room was very clean but only the ne mirror and that was in the bathroom. What I guess was the smoke alarm was located over the bed and a green light flashed every 6 seconds. On the second night at 3am the smoke alarm went off and everyone had to go outside until the fire dept came and shut it off. This hotel is advertised as free breakfast they had had granola bars oat

The AC unit was quite noisy when running. The room was next to the elevator which could have been noisy, but it was broken the night I stayed. I liked the location being close to the BRP.

Nice

Room is clean but noThe room above us is quite loud