Accommodations at Hillfort House in Brighton

Amazing

Cleanness

Large kitchens in each flat

Same colour scheme throughout and poor signage back ro reception.

The room layout and facilities would have been suitable for our stay if they had been properly maintained. The cleaner who attended after we reported the issues was polite and tried his best to help, and the receptionist was understanding until the point we decided to check out. There was also a convenient bus stop nearby, located between the seafront and the University of Sussex.

The room was not clean on arrival. We found spiders and cobwebs, hair, stains and bobbles in the bedding and towels, floors that blackened our feet, dirty kitchen equipment and sink, overflowing bins, and a strong unpleasant smell. Although a cleaner was sent after we complained, the room still felt unhygienic, with dirty floors, worn bedding, and a persistent odour. The cleaner acknowledged that the sheets had not been changed before our arrival, despite initially believing they had been. My partner experienced an allergic reaction after spending time in the room, and I developed itchy skin after being in the bed. We ultimately decided not to stay and booked alternative accommodation elsewhere in Brighton that was both cleaner and cheaper. When we returned to collect our luggage, we found another spider in the sink and a large insect on the desk. We were also disappointed by the handling of our concerns. When we returned the keys on the day of arrival, the receptionist suggested that any refund request would likely be denied before management had reviewed the situation. Since then, Booking.com has made multiple attempts to contact the property regarding our complaint but has received no response, despite us being told the matter would be reviewed. We even received an automated checkout message after we had already vacated the room and returned the keys. Upon booking, the property sends a message stating that rooms receive a thorough cleaning between guests and that photographs are styled for display purposes. Our concern was not the absence of decorative items shown in the photographs, but that basic standards of cleanliness and hygiene had not been met. These issues appeared preventable and were particularly disappointing given previous reviews raising similar concerns. We were also told that management was aware that the bedding was old and worn but had not replaced it. Based on our experience, I cannot recommend this accommodation.

It was clean and comfortable. All the basics were provided; bedding, toiletries and towels. There was a full kitchen that you could use to make tea (no teabags, coffee or milk supplied) or a meal. Perfect for a short stay just outside Brighton town centre. Good transport links too

Clean, accomodating, cozy and your own privacy!

Nothing really

Comfortable room , very quiet , excellent location for transport links and the University buildings. Very helpful staff

Nothing

The location was ideal and it was good value for money. I didn't stay in the room much but it served it's purpose.

There was no hair dryer in the room.

Everything was good.

A bit off the main areas but a quick 20 mins bus ride away.