Family Villa with Stunning Lake View by Wonderful Italy

The view from the property is absolutely beautiful.

The staff of the company was the worst part. Unfriendly attitude and not helpful, even for just the most basic things like checking in on time, enabling things works in the property.

The lady from the agency met us on the day of the arrival. She agreed to do an earlier check in, which was very helpful for us as we arrived at different times, some of us drove by car, some took a plane from/to Bergamo. The Villa has a private garden with excellent views. I really think these are the best in the region. Totally worth it. We also had BBQs and wonderful dinners and breakfast outside. The village has a shop something like 300m away that you can get anything you need. There is also excellent bakery nearby. As the village is further away from the water, there are no crowds of noisy tourist that trash the place. It feels very local and private. There is kids playground 2mins walking distance from the house. The Villa has a lot of authentic pieces which makes it very special. Kitchen is well fitted for cooking, which we love to do.

It was not clear on how to do the check out and the agency was not very responsive. It looked like we received the automated messages on whatsapp. The advice to leave the keys at the property looked strange as we needed the keys to open the gates for the cars to leave (the remote was attached to the keys). Then we were advised that we need to block the detector, put back the keys, unblock the detector and leave quickly. That worked but a bit more clarity would had been appreciated. We also got mixed the messages what to do with the trash. Whatsapp messages told us to remove the trash before leaving but we could not find any bins in an eyesight. Once we called the agency, we were told that it is ok to leave it. Overall the experience was very good and I totally recommend this place for staying. It was clean and cozy. If I could suggest something, it would be upgrade the mattresses in the rooms. We finally got used to them but I would be happy to pay a little more for a bit more comfortable sleep. I would also think that the furniture in the living room is very authentic but in need of little refurbishment.

The location is amazing and Grazia took great care of us when we requested missing items or some help.

There were a lot of ladybugs in both upstairs bathrooms and some beetles and some in the bedrooms, probably because the housekeeping staff had left the windows open and not removed them before finishing. We had to capture them and release them outside but for some of us this was highly unpleasant. Some of the beds had a bumpy mattress.