Beautiful 4BR Home near Chester Racecourse

Great property great location.

Sadly they had not prepared the house for our arrival. There was no bed linen or towels. We called the emergency helpline who promised to sort the situation out. What worse they didn’t believe us. Poor response

not too far from city centre, good kitchen and living room

There was squares cut into one of the walls of one of the bedrooms, and they kept falling out, which made it difficult to open the door. Not in any of the photos, and we weren't warned about. Weird

price and location

leak from the bathroom shower.

Plenty of space

Kitchen cleaning products washing up liquid, soap in bathroom

Code to get in the property was hard to find, could have done with a message stating before arrival what we should have to do as had to phone the property administration team to give me a code.

The property size and facilities were just what we needed

The property had not been cleaned and despite initially being told cleaners were on their way, no cleaning was done. There was a bag of rubbish in the kitchen washing up in the sink. Dirty bedding, rubbish in the bedrooms, dirty sinks and a dirty oven. Eventually someone did arrive and took away the dirty bedding. Staff informed us that no-one would be coming and thought it acceptable for us to stay in the house with no bedding, even putting the phone down twice on my daughter when she tried to complain that this situation was unacceptable.

The house was very spacious, clean, and had everything you could possibly want. The location was perfect, very close to the city which we could easily walk to. The beds were luxurious and so comfortable we all had a great night's sleep.

There was nothing not to like. Would highly recommend.

The house is located close to the centre of Chester, only a short walk away. The beds were comfy and there were plenty bath towels. There is a large dining table so large groups can eat together.

We were disappointed to see the state of the back door area. in the advertising photos it looked very nice. In reality it was very overgrown with weeds and looked long neglected. It would have been nice if this was well presented and maybe had an outside patio table and chairs. We had considered hiring a mini bus to take everyone down, thank goodness we didn't as the street is extremely narrow and parking would have been just about impossible. We just managed to get our cars into the driveway with a bit of clever manoeuvring The washing machine had the most awful smell: it was so bad we thought we wouldn't dare use it. We had to put it through a cleaning cycle to get rid of the smell. There was no washing line or clothes airer to hang the washing to dry. We felt that the £150 cleaning fee that is added on was too much, especially when we noticed that under the sofa was filthy, (we had to move it to find a child's toy), and there were a few cobwebs. There was only one tea towel and no oven gloves: we just felt that a few changes could have made the experience great.