Derw View Green Lodge

Accommodation was nice, comfortable and clean, well equipped, close to the beach, it was a quiet area.

No welcome pack so we didn't receive wi fi password, no emergency phone number, we had no heating and hot water the whole of our stay even though they were aware of the problem, couldn't shower as no hot water, they made contact soon after we arrived to fix it, it wasn't fixed, they replied to the first email i sent and said they would send someone out, no one came, another two emails sent but didn't get a reply,some accommodations in the same area were in a poor state.

It was a spacious lodge with everything you need for a stay to be comfortable. We used the pool and the park for kids on the site and had a nice time.

Location and shower

No information pack for the property eg WiFi access and no info/ map on site facilities eg pool and hot tub. No response to messages about WiFi. Dirty kitchen cupboards both internally and externally. Part open/ used milk containers in the fridge along with kitchen roll just left in there. Appreciate that this is dog friendly accomodation however there were dog hairs on the bed when removing blanket. Beds uncomfortable.. small and thin mattresses. Bedside lamp in the twin room didn't work. Could have done with a lamp in the lounge area. An empty shelving unit which could have easily had some extras eg books, jigsaws. No bath mat. Very over priced for a one night stay..taking advantage of university graduation event.

There is no reception.The name on the key (left in the door)was different to that on booking.com.No one would come to check I had the right lodge. The site is 100% reliable on transport as it is off a busy road with no footpaths. Taxi’s are hard to come by early morning as the mainly cater to the student nightlife.

Was nice and clean

Nothing