Wafaifo Resort Hoi An

From the moment the doors were opened for us, we were greeted by Nguyet who treated like VIP’S! After she checked us in, she personally escorted us to our room. The bed and pillows were a little too hard for my wife who suffers from very bad arthritis. Within two minutes there was a housekeeper with a choice of three different pillows! They also added a topper to the mattress which made it much more comfortable for my wife. The linens were 100% cotton and the bathroom towels were large, luxurious and pristine. After unpacking, we set out for the magnificent pool. We really appreciated the size and cleanliness of the salt water pool. The fact that it is made of marble and not tile with grout truly impressed us. The amount of sun beds was plentiful and the towels large and comfortable. There were always enough sun beds for everyone and the pool attendant, Long, gave us great service! The breakfast buffet was one of the best we have ever experienced and we have stayed in many five star hotels around the world. The quality of the food was outstanding, and the breads made in house, were excellent! This was the first good bread we had in Vietnam. Our compliments to the chef! Van and her dining team were phenomenal! Everyone addressed us by our first names, which was very impressive! They knew the tea that my wife liked and made it for her as soon as we walked in every morning. The coffee was the best I have had in Vietnam. I would like to give a special shoutout to Lucia in the dining room who treated us like family. She made our stay so much more enjoyable. Also would like to commend Flower and Lien. I wish I knew everyone’s names so I could mention them! Dinner in the dining room was superb. There was an area of dark seating which made it so much more comfortable for us. We really appreciated this! Everyone at reception was outstanding! A particular shout out goes to Lanh. She helped us tremendously, adding a bag onto our flight!

NOTHING

This hotel is amazing. I’m surprised it’s not double the price. Staff are so friendly. Buffer breakfast is top notch Little extras like movie area / kids club is really valued Super convenient location so many food options close by. Rooms are sound proof and block out blinds make for a great sleep. Swim city rooms are the biggest but no window or balcony. Only possible downside is the floors outside room are shiny marble would be very slippery when it’s wet/ raining

Great hotel. Perfect for families and people who want to explore old town but also want some quiet. Breakfast is amazing Kids club is staffed with lovely ladies

Best hotel in Hoi an. Great for families Quiet and comfortable beds for a great sleep Love the private movie theatre

Excellent location with great pool and gym facilities. The staff were a highlight Coune, Hein, Hoa, Tam and Thoun made our stay very special. Breakfast was lovely. And The wellness centre is definately worth trying.

A fresh new property, the staff went above and beyond with customer service and were very friendly. The late checkout was convenient, allowing us to do a little more before leaving. The only negative is the hotel style set-up, generally quiet but sone guests above us were thumping around, moving furniture and banging doors between 2-3 rooms until 1am. A complaint to the front desk quickly resolved the situation. Also the mattress was extremely hard, although this is common in SE Asia it was extremely hard!

Hotel was lovely and new, staff were really nice and everyone said hello everytime they saw you. It was also so nice and relaxing hanging out at the pool. Overall a great experience, hotel wasn't too busy and we had excellent customer service during our stay.

Nothing negative to say about this hotel.

We couldn’t have picked a better place! The room and amenities were spotless and well thought out, and the breakfast was absolutely awesome—great variety and super fresh. We arrived late at night after a nightmare with another hotel, and were welcomed with open arms. The receptionist immediately took care of everything for us, quickly and with genuine kindness. That first impression set the tone for the rest of our stay: relaxed, comfortable, and taken care of. Highly recommended