La Perle Jerusalem City Center - Self Check-in hotel

I had to contact the staff several times and ask for check in details, I never had room service and no toilet paper even after I asked via phone for it, water black out for several hours in the morning without warning or apologies and it was extremely difficult to reach any staff via phone, most of the time no responded, also when I tried to contact via WhatsApp

The water facilities did not function on an entire floor for several hours. I partly fixed the problem (note that guests are not supposed to fix such problems) by pressing a certain button, but the shower head in the room allocated to me did not function properly, spraying only a few drops at a time. I have contacted a worker who identified as "Shimon" (and later the supposed Boss "Hagay") to describe the problem, and rather than sending someone immediately to help out, Shimon has demanded evidence for the dysfunctional shower, which I refused to provide (however, I do possess such evidence). Shimon did nothing to help and acted as if he did not care, patronizing me even though I paid 832+ NIS to Booking. As a result, I had to leave about 24 hours into check-in, even though the stay was supposed to last for three nights. Hagay has implicitly refused to compensate me for the bad experience and losing money for nothing. I intend to sue the place in court and strongly recommend everyone - avoid doing business with Hagay and his team, for if a problem arises, it is unlikely you would be helped, at least according to my experience. I strongly urge Booking to stop doing business with Hagay.

Comfortable quick check in. Very good, central location.

Very think walls, and extremely noisy neighbors. A family was trying to get into the apartment for about half an hour in the middle of the night (1 am) and yelling a lot in the hallway. Some hair on bed but overall clean. Very few amenities. No closet, not even a rod and a hanger to hang my shirt up. 4 soaps but 0 shampoos/conditioners.

לא אהבנו בכלל היה מאכזב ושירות גרוע הגענו לשתי לילות לחדר חנוק וריח לא טוב היו שיערות במגבת שקיבלנו על המיטה בלילה הגלאי עשן לא הפסיק לצפצף והבהיל אותנו כמה פעמים למחרת בלילה השני שחזרנו לחדר המזגן התקלקל והוציא ריח ממש לא טוב היה חנוק ולא היה אוויר בשירותים ניהיה סתימה רצינית ויצא ריח רע מאוד, התאכזבנו ועזבנו את המלון ואת החדר באמצע הלילה

השירות לא היה מענה הנציג ענה לנו מתוך שינה ולמחרת לא ענו לי כל היום לטלפונים

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