La Posada by Rentbeat

Nothing

Every thing Complicated to locate have not really good numbers on street No one are there very bad internet connection from location Having to do this download before even knowing you are at the correct location Can Comunicate 50 steps up with suitcase? Breakfast included well is coffee only in a plastic cup Extremely bad

Located in a good location (port and city centre is 10 (minutes by foot. It was best value for money accommodation that was available at the moment (civitavecchia is pretty expensive city to stay in)

The breakfast is served in cafe nearby and includes only coffee and croissant. The accommodation is on the last floor with no lift access.

The room has mould on the wall.

None.

We didn’t have the chance to stay in the accommodation. I sent host a message asking if we could check in slightly early when I booked the accommodation two days before check in. But the host didn’t reply. I received the WhatsApp message from the accommodation pertaining to the online check in. I immediately processed it, but I had issue to upload my personal ID, and I have been granted a sure permission from the host (later I was told they’re using Chatbot to communicate with me) that it’s perfectly fine for me to submit our personal ID when we are checking in. I reminded in WhatsApp that I am still waiting for the reply pertaining to my early check in, and gotten a response that they will check and confirm on this shortly. (ps: ended up with no reply again) When I asked about how to get to the accommodation from FCO airport, I gotten below reply: “Certainly! To ensure you have the most accurate and detailed instructions for reaching the apartment from FCO airport by train, you will receive an email 48 to 24 hours before your arrival. This email will include all the necessary information on how to reach the property, obtain the keys, and additional useful tips for your stay.” Again, I didn’t receive any information even when I touched down in FCO, I stuck in airport for 3 hours and trying to get in contact with the host, however I couldn’t reached out to the host. Later I massaged Booking’s customer service team to assist but also couldn’t get any no response. I have no choice but to inform Booking team that I will have to rebook a new accommodation and asking for a full refund. I have ended up to rebook a more expensive accommodation due to last minute booking. Currently Booking is planning to refund me €30 (out of €97.33 paid), which I am not agreeing with. It’s unfair for me to bear any responsibility for failed Chatbot and irresponsive staff. I am still waiting for Booking’s personnel to get back to me on this.