Kelvin Eva wood house

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Disappointing Experience – Poor Service & Maintenance We had a very disappointing stay at this property. While we chose it for the balcony view, the overall experience was frustrating due to multiple issues. No Staff at Check-in – We had to do a self-check-in and carry our luggage without any assistance, as there were no staff members present. Poor Connectivity – Mobile network coverage was very weak, making communication difficult. No Dedicated Parking – Guests have to park on the side of the hilly road, subject to availability. The area can get crowded during the day due to its proximity to Dolphin’s Nose. Difficult Access – The pathway to the property is poorly paved and requires extra caution while climbing up and down. Unhygienic Rooms – The bedsheets were not changed, and the pillow covers had an unpleasant smell. Despite our request, Mr. Kelvin did not send staff to replace them initially and instead suggested changing rooms, which was not a convenient solution. The blankets were also not fresh. No Drinking Water Provided – The property did not offer bottled water or any alternative water supply. Lack of Basic Amenities – The room had only an electric kettle and a plastic glass, with no tea cups or tea provisions. The TV stand was broken, and the TV was placed at an awkward angle. Poor Bathroom Conditions – The bathroom cup was broken, the washbasin pipe drained directly onto the floor, and the bathroom light wasn’t working. Despite complaints, Mr. Kelvin did not fix the issues. Also the bathroom ventilation was open and it didn't had any glass or exhaust. No Housekeeping or Support – There was no room service or staff available to assist with concerns. Mr. Kelvin ignored our complaints and did not show up to address them. The only positive aspect was the balcony view, but the presence of monkeys requires caution while using it. Overall, the lack of service, cleanliness, and maintenance made our stay very uncomfortable.

The view, accommodation and facilities provided were great. Perfect place for group of friends

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