Two Bedroom Luxury Apartment, Century City - BackUp Power

Location was perfect. Spar very close Canal Walk a 15 minute walk along safe pedestrian route. Accommodation was comfortable and well equipped. Didn't need power backup. Secure parking

Not enough hangers in wardrobe. Otherwise no problems

Cosy, very neat and quiet

N/A

Good location, close to Canal Walk Mall.

When I arrived at the property, the security guard told me that there is no booking for me. There is also no reception. He then tried to phone to find out what is going on, the person he phoned initially made it sound like there’s nothing he can do because they don’t know which apartment was allocated to me and that they did not receive paperwork for my stay. I told them that I had booked everything through booking.com and that a Daniel sent me a message confirming my stay when I booked in February. After an hour and a half of standing outside in the cold at 22:40 I received a call from Daniel sounding like he didn’t know we were coming today, although he confirmed our dates and we paid in full. He said he forgot about the paperwork and thus no one was aware of my booking. He rocked up and barely spoke to us until he was escorting us up to our apartment. After all this he said he was sorry, but my guests and I were quite upset at the lack of organisation. The poor security guy did his best to try and help us but the host was terribly organised and I can only assume he forgot about us. I then had to complete forms on my phone at 23:00. Furthermore, the apartment looks very nice but the sliding door to the balcony from the master bedroom does not lock, I found a very suspicious looking hair stuck in one of our towels. There was only one teaspoon and the coffee machine was dirty. The gas stove also did not work properly and we avoided it because it was a bit dangerous. There is also only one set of keys for a four person booking, and we were two couples who didn’t always move around together.

The property is at a central place, there is a mall near by, there is no noise. It is in a peaceful area were everyone respects property rules and there is no loud noise. The property was clean, the host was reachable for any facilities we needed for our family and they were very accommodative even with our unexpected flight delays. The property had essential utilities to cook and make meals.

We loved everything about the property.

The security was very tight at the gate… That made us feel safe. The complex was extremely quiet and we had very little interaction with people. We also loved the spacious balcony

The second rooms bed was small. There were no coffee, sugar and tea sachets.

Clean and beautiful apartment.

Suggestion if we can have a cleaner everyday

Everything was perfect

The Property was in a gated secure complex. Lovely views from the balcony. The beds were comfortable. The property was situated close to everything and main road routes.

I didnt have any dislikes as the propoerty had everything that we needed.

Clean, safe with smooth check in instructions 😍❤️..Closer to canal walk mall

Nil