M Hotel Kigali

Beautiful

someone opened my room in my absence

L'emplacement, le petit-déjeuner, personnel

Lit pas assez confortable, la toilette boucher

The staff were absolutely friendly, brilliant, very helpful going above and beyond ! The property is very clean, great location and excellent restaurant service.

Intercom in my room kept ringing when other guests called for room service.

Breakfast was a good selection. I think it's the usual spread expected of breakfast. Also there was someone to pick us at the airport which was really so good

I would have loved to use the pool but the pool is not yet open. The hotel arranged transportation to a close by hotel for me and my friends

Everything about the hotel

N/A

The staff were friendly and proffessional, the room was comfortable and honestly the price was also fair

I enjoyed my stay

The place was really organized, the staff were kind and the rooms were good enough and with an excelent view. I enjoyed the breakfast, a great mix of all the food.

The wifi was just meeeh! Did the basic staff. Playing video games was tough. I was lagging when I shouldn't

Rooms were clean. Food was delicious and the staff was humble and polite, especially the front office and house keeping staff.

The chefs were excellent and the food quality was genuinely good, but unfortunately the F&B service was extremely disappointing and appeared poorly managed. I was charged an additional RWF 10,000 for room service, which the staff claimed was hotel policy — regardless of the order value. It honestly makes little sense to charge a RWF 10,000 service fee even if the food ordered is worth only RWF 2,000. There were also promotional flyers placed in the room advertising chicken skewers at a certain price, but when ordering, I was informed that the promotional pricing applied only on Fridays — something that was nowhere mentioned on the flyer itself. What was even more surprising was the inconsistency in their policies. If you dine at the restaurant and ask for your food to be sent to your room afterward, there is apparently no RWF 10,000 charge. The staff openly acknowledged this difference but were unable to properly explain the logic behind it. Another frustrating experience was on Friday during the promotion. After purchasing food at the promotional rate, I moved to the restaurant area because of mosquitoes outside. Despite already buying the food under the promotion, I was then told I would be charged the regular restaurant rate simply because I brought the food into the restaurant seating area. Overall, the restaurant management and service policies seem highly impractical and poorly communicated. The food and chefs deserve appreciation, but the service experience significantly affects the overall impression.