Aloe Tree Guest House

Quality , cleanliness and efficiency of staff, room, venue

New face look

The lady who works there is too slow.

The facility is quiet and clean. The host is welcoming.

It was clean

Very little. The stay was overshadowed by serious organisational issues from the moment we arrived.

The stay was extremely disorganised from the start. When we arrived, our room was not ready, and we were then informed that the property had been overbooked and that there was no room available for us. After waiting, we were told we would need to stay at an alternative accommodation approximately 10 km away. Eventually a room was arranged, but it was in a private residence used by the owners, which was completely unacceptable and not what we had booked. What made the situation worse was that we were not the only guests affected—several members of the wedding party experienced the same issue. The entire situation was handled in a very unprofessional manner and created unnecessary stress during what should have been an enjoyable weekend.

It was close to the wedding venue where we had a wedding.

No reception, we just stood around while the lady tried to assist us. One of the two rooms was a double booking and they had to look for another room. No hot water because gas bottle was empty. They had to fetch another one. Remote didn't work. They had to bring batteries. Night stand lamp didn't work - no plug only wires. I have to give Meisie credit, as she attempted to keep everything together.

very clean rooms and bathrooms with clean linen

could not find any fault