@Liam Flatrock

The owner was a no-show on the day. He failed to respond to WhatsApp messages even though they were delivered (we have evidence). Complaints were logged on Booking.com on 11 November 2025. An agent confirmed to have the record of the complaint. I called Booking.com customer service and spoke to a customer representative on 13 November 2025.

The property owner/manager/agent's coldness and indifference. The security guard on duty on 11 November 2025 lacked care and consideration for the guests.

We liked the location and that is where our supposed last day in Cape Town adventure ended.

We had little to none welcoming. I can go on and get sidetracked about important other things, but the most important thing was that we walked right into false advertising., The apartment, that three of our management team pre booked, carefully, considering everyone's needs and making our stay memorable, looked nothing like the one we entered on arrival. The sleeping and bathroom arrangements did not meet our requirements, and we immediately looked for alternative accommodations. When we contacted the owner or the agent, not sure who it was, because we did not meet them, and confronted her with the info - we were met with a hostile "what is wrong" and no answer or engagement with us about our dissatisfaction. It almost underlined the admission to lured false advertising. I would like to have my money refunded and this property investigated for false information and advertising.

Nothing. Location was okay.

We did not stay in the room as shown on the photos. The walls were dirty. The handles in kitchen was broken. Air conditioning did not work. Bathroom shower did not have a door. It was disgusting. There was a shower curtain infront of shower. The curtains were falling of the rails. The place is neglected and photos deceiving. The owner was rude and talk disrespectful to you. The lady who booked us in, winny was nice and friendly. The outdoor furniture was broken and in pieces. Overall I will not recommend anyone to stay there. This place should not be listed on Booking.com. Verby bad experience. The owner told us that she had a double booking and that she would upgrade us to a better apartment. But is was the worst stay ever. The ceiling was dirty and the place smelled like smoke.

Host canceled without refund

Everything. Host canceled without refund

Space was great. Good value for money.

Torn towels. Squeaky bed.

The view was beautiful. Safety on point. Thought the noise of longstreet will be a issue but not a sound.

Pillows on the bed

The place is next to the club but you will never hear the noise. Am sure the apartment is sound proof. I love everything about the apartment even my 9yrs old daughter enjoyed herself. Its in a nice location you can walk to the banks, shops, restaurants. Will definitely book again when I come to Cape Town. Thank you

Nothing