Hilton Quang Hanh Onsen Resort

Impresive environment

Staff is just non profesional people. They are a group of lazy teensgers...

Very spacious, beautiful Japanese-styled house in a Japanese-styled villa complex. Nicely decorated and equipped with plenty of amenities. Private onsen and saunas are fully functional and easy to use. Staff offered to drive me from the house to the public onsen however I enjoyed walking the 100-200m and enjoying the promenade and views.

It was a bit difficult navigating the public onsen so I spent a lot of time trying to figure things out. But the staff was still very helpful and tried their best to help. Still enjoyed it in the end! I would recommend new guests to ask the reception more questions before visiting the public onsen.

The rooms are nice and large and have a private sauna and Japanese furniture. The location looks nice.

Be prepared. The other guests are VERY noisy and the fact that their children shout on the way to breakfast does not bother anyone. The hotel provides wooden slippers - good luck sleeping when they pass your room. Dinner is a buffet which CLOSES at 19.30 so we did not try. A la carte is a horror. They brought my partner THREE courses before they brought my - cold - miso soup and what had to pass as main course. The other day I ordered a bottle of white wine and they brought red wine. I told them. “No no, it is white wine”. Then she called a colleague who confirmed it was white wine. (I am 65 years old and I have seen a bottle of red and white wine and believe me, it was stark red). You cannot deal with these people. Breakfast is a noisy rout with retching people and running children. We left two days early despite having paid in advance. And yes, of course we complained there was no reaction from the Management.