Suan Bee Hotel@Sutera

1. No lift for my 4-day 3-night stay, have to carry the baby with the stroller up and down the staircase everyday. 2. Cleaning service is only available after 4pm according to the staff and I have to keep reminding the counter for them to come. 3. According to the staff, housekeeping is changing the two towels, collecting rubbish and giving 2 bottles of water, that's it. 4. The staff were not honest when we requested a bedsheet change, she said they got it changed but it's not when we check it ourselves. When we went down and checked with it, the staff then replied they only changed it on request, though we had requested for it and by asking the counter before we went back to the room. 5. The hotel room door is spoiled and we have to wait for it to be repaired twice and only can use a key to open and lock. 6. The hotel room telephone line is malfunctioning and we have to go dow n whenever we need to pass a message. 7. The staff said they and the Booking can't do the refund for us on our arrival when we are informed the lift is not operating.

Except location, nothing is good for this hotel just because all near by hotels is full so no choice 🤣 in future, no choice also not going to visit again

The Staff is very very rude and very unfriendly especially midnight shift staff 👎👎👎👎👎👎also no lift room is old aircon also very noisy 👎👎👎👎👎 very bad experience

Location is at Taman Sutera. Got Family Mart next door. Very near Sutera Mall. Got durian stall opposite hotel.

Room can be cleaner. The hotel lif is not functioning (rosak). Very trouble some to climb 3 floors without lift.

Walking distance to Sutera mall, able to book grab easily