Logic Stays 2 Bedroom Arusha City Centre

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We stayed from August 18 to 20. On the last day, the staff clearly confirmed that we could leave our bags until 20:00. Before that, we had also asked the host on WhatsApp if we could leave our bags for a few hours, and she said OK. To be sure, we asked the staff three times if 20:00 was fine, and they confirmed it each time, so we left our bags until then. However, when we returned, the host suddenly demanded a full night’s fee, shouting that it didn’t matter what the staff had said because she was the owner and only her words counted. When we refused to pay this unreasonable demand and tried to leave, the staff blocked the door, gathered other people, and even grabbed us, forcing us to pay against our will. We suggested calling the police and even going directly to the station, but the host completely refused and never agreed to go. With our bus departure time approaching, we had no choice but to pay. Afterwards, the host cancelled our booking in the system to hide the incident. This experience was extremely unpleasant and unsafe The host doesn’t communicate with the staff and unfairly charges the guests for the consequences.

The property is located close to all facilities u can imagine

spacy, the rooms were clean

very difficult to find because no road name, some parts in rooms not very clean (kitchen, wardrobe)

Very pretty inside. Neat and clean.

It was cold. Very cold . Temperature.

The house is not small, very close to the city center, with two rooms and a washing machine, kitchen and tableware, suitable for family trave！And The house is on the first floor, It's easy to carry luggage.

Located in a local residential building, It's an apartment but not house.so noise is inevitable

The apartment was well equipped for cooking, has a washing machine which was great and the apartment was clean.

The apartment is in a complex where local people live which is fine if you realise it will be very very noisy, there is no sound insulation. The local area didn't feel that safe for walking around. Children scream and people talk loudly all night and day and there is obviously some nightclub nearby as the music starts at 10pm and goes all night. There is 2 'single' type beds which were very hard, not a queen matrimonial bed. The showers have barely enough hot water for one person to shower and the water goes everywhere all over the floor and the toilet. The electricity goes off randomly. The host was slow to react to basic things needed like toilet paper and extra towels and it took time to get an actual drying rack to dry the clothes that we washed in the washing machine. The host tried hard but needs to work out better systems in order to host international guests.