Amore Rentals - Appartamento Caruso

Pulizia

Nulla

The location is great

There was black mold on the walls in the downstairs bedroom, the downstairs bathroom, and the AC unit in the kitchen. The windows are also rotted out so when it rained our suitcase on the floor got wet. I reached out the Amore Rentals and booking.com the first night we were there asking for a refund so that we could dine a different place to stay. The booking.com rep said we would get a full refund and that she would reach back out to us in 30 mins we details. We never heard back. The rental company sent someone in when we weren’t there and painted over the mold which began to peel and the mold show through almost immediately. I also highly doubt they did anything to protect our stuff when they did that. After that we were basically ignored and booking.com said the matter is up to the renter and that they really don’t have any say (and that the original rep was incorrect about the refund). Amore rentals did eventually give us 30% back but we really needed that when we were there so we could book/pay for a different place.

The location was excellent, and Rita made our arrival at the property easy.

The apartment needs some basic maintenance, especially the downstairs bedroom and bathroom, which have mould on the walls.

Great location in Sorrento. Perfect space for the 5 of us. Kitchen was well equipped.

Centrally located with shops and restaurants all within a 5 minute walk, the beds are comfortable, well equipped kitchen

The third bathroom had mold in the shower and the floor is cracked, the other two bathrooms were clean

Perfect central location for our Sorrento holiday. Just a short walk from everything you need; cafes, restaurants, groceries, shops. 7 mins walk to the sea port for meeting point for boat excursions or ferry. 5 min walk to the train station. 1 min walk to meet our bus excursion to Pompeii/Vesuvius. Exceptionally clean. Nice layout for our family to spread out. One of the 3 showers has a rain-shower head with body jets, perfect for relaxing at the end of the day. The outdoor rooftop patio is quiet and relaxing. All necessities were provided, to include shampoo, soap, hairdryer, toilet roll, dishwashing liquid, linens, bath towels. Our host Rita was very helpful and responsive. She provided a list of favorite local restaurants that did not disappoint, we ate our way through most of them!