Dream Family Escape at Windsor at Westside Resort

The property was very spacious and you unique! Everything that you could possibly miss while packing was already there. The house felt real comfortable!

Upon arrival we noticed a couple things. The refrigerator temperature was not cooperating and the fridge was leaking water. The leak cause a couple people to fall during our stay. The dishwasher had standing water at the bottom that smelled bad. The bedding had stains on it. The ice maker was molded

Nothing at all

Do not rent this property. My family and I traveled over 1,500 miles for this stay, and the house was roach-infested. We saw roaches immediately, including one running across the floor in front of the technician who came to fix the Wi-Fi. He even stated that he would report it. The refrigerator was leaking water, the ice maker did not work, and the backup ice maker on the counter also did not work. When we arrived, the Wi-Fi was not on, and although someone was sent out the next day, it disrupted our schedule on the first day of our trip. We paid almost $4,000 to stay in a home with roaches, which is completely unacceptable. Initially, they offered a 20% refund for the entire stay, but after multiple follow-ups on our end, they changed it to only 20% for one day, which felt unfair and dismissive. We attempted to resolve this matter before posting this review, but the response we received was not reasonable. To make matters worse, there was a beer left behind the TV in the Mickey Mouse room, which raises concerns about cleanliness and attention to detail. Overall, this stay was extremely disappointing. Rating: 0/10.