J Gibson suite

The whole point of me coming to this hotel was a bad thought I got to the hotel past 11pm with my reservation details,then got told that they have no space and the only one available I had to pay more for it ,did I tell them not to block their rooms available on booking.com,I had to pay more,getting to the room no towels I asked for one they said it was not available I took my shower without having a towel,all this was even embarrassing because I had a guest with me.Then the next day I called to ask if I could request for a late checkout it took like 2 hrs before a feedback could come from the receptionist saying I should call the manager he gave me a number,then I called and informed her although I met her last night also when I came in she said I can’t do a late checkout but if I wanted to I have to pay the full rate I told her I was leaving by 5pm why would I pay the full rate,then she started raising her voice at me saying this is why she hated doing good things for people that was it because she allows me check in in the first place ,this is my money I paid you guys and had to even pay more and she was speaking to me in this manner I hanged up because I was already really angry,it’s not my first time staying at a hotel then I decided to checkout but due to the delay on getting response from the receptionist if I could do a late check out until he gave me the manager number.By 12 I was not ready I asked if could get like 15mins more to dress up the male receptionist said no and decided to come upstairs and knocked I asked who was at the door he said the receptionist then I opened and he said he would be standing there while I dress he came along with a cleaner,I was really so mad at this point saying you would be there while I dress up so I could leave I had to take my clothing to the bathroom and dress up and left. This is the worst place ever anyone should spend their money.Bad management !!!