Lux Balcony Penthouse Room Basingstoke Hospital 2min drive and walkable

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I didn't get a chance to see the room because on reaching there at 7:35 pm from a long distance trip with my partner, we tried to call and no one picked, sent voice messages and no answer. There was no property address as in no house number and on booking.com, it doesn't specify it's Air Abnb. It clearly shows its a well furnished hotel that has a very beautiful view which I didn't see anything of the kind because it's more a residential area with no view of the kind. Was very much disappointed because our money was wasted without using there services and to me it's more like fraud because all the information must have been displayed when we were booking but all details were sent at a later time at around 7 pm and we weren't on our phones because we didn't expect anything of the kind to happen. Was very very much disappointed and requesting for my refund because I will always say negative feedback about this place and should be removed from booking.com because it doesn't qualify to be sold there.

Paid my money thinking it was a hotel and yet to find a residential area with no house number to the details and not picking calls. It was more like fraud to take pictures and put on the app but in actual sense the place looks completely different from what's on the app. Should be dis qualified from booking.com.

Nothing

Wasn’t no where near luxury

Everything

Nothing