Charming Copse Corner Lodge - Spa Resort - Devon

Location

Decking was dangerously slippy ! I know it’s under the trees etc but just jet wash it all of us slipped in it and it felt horrible with bear feet ! Even the no slip bars were slippy , window opposite the tub would not open and the general cleanliness was not great finding old clothes around the place dust around the light shades the sinks the kitchen lights and cooker hood etc, not great tbh

The site was absolutley stunning, the Lodge where we stayed was situated in the perfect location, the hot tub was immaculate. There is plenty to do on the site.

The staff at the resort wasn't as helpful as I would have hoped. There where a lot of young girls and boys on the leisure desk which always seemed like we was interrupting them when asking for help or advise. The Lodge we stayed in was beautiful excellent space it's wasn't as clean as I would have expected for the money we paid however the location and the cleaness of the hot tub out weighed that. The shower still had marks on the tiles and the mirrors had smudge marks on, there was a lot of dust and fair balls under the couches and someone's tshirt, in the main bed room there was a pair of ladies underwear must have been from previous people however maybe should have been checked as for nearly £2000 you should expect it to be cleaned through out. But where it was situated was just perfect so relaxing would definitely go again minus the few issues the location and hot tub was perfect.

Loved the cabin being in the corner. Decor and furnishings were good.

The property appeared clean but behind the en suite door along the skirting there was a build up of dust and hair. Also when we shut the door under the television cupboard a huge mound of hair wafted out. It was disgusting.

The location is beautiful. Private and quiet.

Nothing.

Nice quiet spot.

No extra blankets

Location was great. Hot tub was fantastic. Comfortable and in a quiet spot. Kitchen had everything we needed and dishwasher was a bonus.

Pet hairs in carpet and along skirting boards. Windows covered in hand prints. Nowhere to hang towels to dry . The online system for booking activities was absolutely appalling and staff not helpful at all, apart from Gemma who managed to sort it for us. The smoke alarms battery needed changing when we got there,took them 3 and 1/2 hours to do that.

The cabin was very spacious

There wasn’t enough sofa seating for 6 people

Spacious & well equipped cabin. Generally it was quite clean. Much quieter than we expected, which we liked. Kids at school & not many cabins occupied. Hot tub went down well with most of the group. Kitchen with both a dishwasher & a washing machine was nice but we didn't use either.

Too much information & often from different sources. Information often conflicted. Booking.com, Bookalet, Finlake Resort, Devon Holidays & Cabin owners all need to get together and sort out a SINGLE point of contact and a SINGLE set of conditions for everything. Being threatened with charges for damage & cleanliness or excessive use of gas/electric before we even arrived! Stains on the carpet and damage to the floor under the table. damage to the inside of a bathroom door. We took photos before we unpacked! Oven light not working. We used our phone light to check on the food.