Lovely Getaway Apartment: Two-Bedroom in Rotherham

Nothing!!!

Everything the whole place was flies infested

Prior to our stay the staff were very good and responsive to my messages

We were told 9 minutes before check in time that my reservation had been cancelled due to a flood which was untrue. We had already been in the property to check if it was ready as the communication had been poor and I had requested an earlier check in. We had already parked the car outside and had arrived at our venue when I received the call. I explained that there had been no flood and that we had no choice but to stay at the property, when we arrived at 11.30 pm it had not been cleaned, the beds were dirty and unmade, toilet dirty,there was a dirty chip tray in the kitchen, bread and eggs in the cupboard. We had to sleep on top of the bedding. So disappointed.

Only the location

All the electronics did not work and l sent messages around 11pm there was no response till the second day when getting ready to leave. My grandchildren couldn't watch the television and the heating system was programmed. We all slept in cold. The bathroom not suitable for family with children. No hangers or wardrobe inside the two rooms. We were not even allowed to enter the premises despite my plea that l have little children with me until l made a deposit of £100 which was later refunded. I was really scared to leave my bank details since the system of deposit was not regulated by Booking.com.