Umhlanga Ridge Luxury 2bed Self Catering Apartment

The location was great

The cold water shower 🫢

The location was perfect, enjoyed it very much.

The apartments are good, they just need to be cleaned properly. There were cocraoches, the mat in the sitting area had a bad smell so it made the whole apartment to smell bad so it made it harder for us to stay indoors and enjoy the apartment. We couldn't even cook.

Gateway Mall was convient for us and we enjoyed the mall

I didn't like we bought ourselves toilet tissue cause we only receive one for two toilet and again they must have airfry is convenient nowadays

Location was good. Pool and Braai facility. I was allowed visitors. One hour early check in

1.Lock box was broken-host and concierge was unhelpful - security was amazing, he immediately helped. 2.Main bedroom toilet was broken-host got maintenance to fix. 3. Water leaking out of the washing machine, according to maintenance, host was aware of this. We had to delay the start of our day for maintenance to come through and still not fix the problem 4.Dryer out of order for months - host aware,however false advertising on booking.com 5. Apartment is full of coackroaches. 6.TV does not work. 6.Dishes are minimal - pots burnt and dirty. 7. No clothes dryer - had to purchase one. 8. Host very rude when informed of the uncomfortable stay, his response was "You stayed,stay is over, Cannot do anything, money has been received, take your complaint to to booking.com"... Hence my long review.

Cleanliness and quietness

The key box was very challenging. Opening it and putting back the keys was difficult, but the security was very helpful.

The convenience and the apartment was spacious.

The apartment was stuffy and most of the things were dirty and stained (couch, bedding, pillows, etc).