Luxurious Large Townhouse in the Heart of Barbican

The location was perfect. The property was well furnished. The welcome pack was brilliant.

A bag of potatoes had been left under the sink and were rotting so there was a smell. The oven needs cleaning. On heating a pizza, there was a lot of smoke. Despite our best efforts, we could not connect to the Internet

Location is superb. In the heart of the Barbican and close to bars, restaurants and pubs. Very easy walk into town or over to the Hoe and Smeaton's Tower. Plenty to see/do in local area House was clean and seemed newly decorated.

The access to the property from the Barbican is behind a street door and there are communal bins. I think 4 in total - they were overflowing and smelly. Not a nice first impression. The key to the property was accessed with a lock outside. We had not received the code on arrival and therefore called the property manager. He provided the code and said he'd send more info via whatsapp. I didn't get that until 24hrs later when I asked for the wifi information. We actually found the router and accessed the wifi that way before he replied. There was supposed to be a welcome pack of info but we didn't find that. The house sleeps 9 adults. We were 5 single adults on the first night and 8 single adults on nights 2 & 3. We planned and shopped for cooking a meal on the 2nd night as the others were arriving later on. Unfortunately there was a lack of information on how to use the hob and oven. After a while we worked out that one of the pans wouldn't allow the induction hob to work as it was the incorrect pan for the induction of heat. The kitchen was quite well equipped but not really if you want to cook for more than 6. The dining room and living area is also not suitable for 9 people. For example there were only 6 dining chairs and the table wasn't much bigger anyway. The living room is a squeeze for 7 to sit and then 2 were sitting on the floor. The rooms with ensuite had good shower rooms but the 3 rooms which are not ensuite had to share one shower room. The shower in there is not for a larger person - very tight to get in and almost impossible to bend down if you drop something.

Lovely airbnb, house was immaculate and very aesthetically decorated. Welcome box with essentials, bread & milk was provided. Would recommend this property - instructions on how to access the property was provided promptly and communication with the property manager was spot on. We all had a lovely stay, thank you! x

New property management company (Dan) are excellent, I had concerns about getting into the property following some reviews. However, we didn’t have any issues and found Dan very informative and helpful. Great location on the Barbican, there’s loads to do. Property was extremely clean, and very modern. We were left a welcome basket with bread, milk and other bits which was really useful.

If you have mobility issues, you might struggle with the stairs, there are loads!

I was unable to make any contact with the host and also unable to get access to the property. It was a bank holiday weekend and I was with my family and young grandchildren. Had to ring round numerous places to get accommodation at a reasonable price. Still waiting to get a refund.

There was no contact at all from the host. We arrived at the property and were unable to gain access and had to get alternative accommodation!

Messaged host first time , didn’t respond. Asked her to confirm check in options, “ I have no idea what you’re talking about “ then blocked me after taking my money. Thankfully booking.com refunded us so we could quickly find somewhere last minute. Wasn’t until afterwards that I looked this up and the host has very bad reviews and has done this to a lot of people, so morally wrong. Imagine not having the money to afford to book somewhere else whilst you waited for a refund. I’d hate this to happen to anyone else as I see it’s booked out a lot.