Marlborough Hall Apartment - Quiet

lovely little apartment in a very nice location with good parking. It is in a mansion type building converted into apartments with own front door.

Accessing the apartment. Despite instructions it was the one door you would never expect it to be. It is fairly narrow and both myself and the neighbour ignored it because we thought it was a cupboard. It is unmarked and the lockbox is at ankle height inside a boundary wall hidden from view. Panicking a little as it was towards evening now, I phoned the agent and was guided to it . Please just number or mark the door. A picture would be best. No other complaints and would stay again.

Was asked to pay a £250 deposit in case we damaged anything in the property which wasn’t made clear until to late to cancel. On arrival couldn’t locate key box and nobody would come out so a kind resident helped me which took over a hour ! There was a chipped plate, scratched kettle and dirty dining room chairs which I’m sure I would have had deducted from my deposit if I had paid it but I paid £30 deposit waiver instead thankfully. The shower wasn’t working and when we did finally get some water out it went cold, I had been told emergency was 24 hour but it was until 8pm so now shower or hot water. There was black mould and rust all round the bath & showe screen and behind the until in bathroom was filthy!

washing machine

There is no mention of a deposit during the reservation. However, if the 200 pound deposit is not paid after the booking, no action is taken. The explanations regarding the collection of keys are very confusing. It should be explained with photographs. Although the house was empty, our early reservation request was not met. Permission was granted at the exact moment. The house does not heat well. Even the heater in the bathroom does not work. The toilet flush fills very slow. It takes 1 hour to use it again.

the space, cleanse and facilities.

the location.

Loved the apartment and facilities.

Compulsory damage deposit of £200- quite a bit to pay out but was refunded promptly.

It felt secure, especially for parking a car. It was clean and well equipped. It was really quiet and restful.

I can’t think of anything.

Quiet. Bed, mattress and bed linen amazing

Not very clean. Only one very small saucepan.

The bed was comfortable and the facilities clean.

The instructions for getting the key and entering the property are completely wrong, thankfully the man I phoned dealt with the situation with patience, but I should not have to stand out in the cold for 30 minutes while proper instructions were found/given. There was only one saucepan in the kitchen and it did not have a handle..I have gifted the one I bought. It was unfortunate that I chose the coldest week of the year to stay as the heating was woefully inadequate. I had to buy some slippers and when watching TV tuck under the duvet. I would not stay again.