Belvue Serviced Apartment - Ealing Broadway

The whole experience was horrendous, property was disgusting, communication was non-existent and customer service was the worst I have ever experienced.

As above, worst hotel I have ever stayed in, had to leave shortly after finally checking in (didn’t get information until 6pm despite 3pm check-in), the room was completely inhabitable.

Location cleanliness

It could do with a better mattress on the bed

Cancelled on me, I was alone in London, my first visit, dark, raining, nowhere to go, so upsetting, ruined my evening, absolutely awful.

The fact that i was cancelled minutes before turning up, I had received a message whilst I was driving, not heard so oblivious that I was trying to find the venue, following my satnav, nervous and anxious, all the time a total waste of time as they didn't even have the common sense to call me, so I could have answered the call, then pulled in and found another venue to drive directly to. Absolutely appalling behaviour, no thought whatsoever about the customer and the predicament they put me in. Disgusting behaviour. I still have not spoken to a person. I feel the whole thing is a scam and was so upset, it ruined my 1 evening in London to catch up with family. I missed the meal and was so upset by the whole thing, I doubt I will ever go back again. Thanks for nothing.

Nothing

This property is falsely advertised and unsafe. On arrival I had to ring the owner as no communications had been sent to me about check in, I was unable to park my car at the accommodation as it was not ideal for them. When we got to the apartment I noticed that the front door was broken, I had reported this to the owner who said he would fix it but that was another lie. There was none of the facilities listed on the advert, the reception was non existent, there was no room service or check in services, the only services available were drugs and the only breakfast available was air. During the night a number of people were able to enter the building and were snorting cocaine in the corridor. On the second night we got back to the apartment at 1:30am to find the front door to the building was locked, I tried ringing the owner on several occasions but he kept sending me to voicemail. I then text him to ask if there was a spare key but received no response! Later on that night there were people again trying to break through the doors. It’s not worth booking let alone breaking into, DO NOT BOOK

Nothing

They cancel my reservation and they didn't back my money

N/A

It was very unprofessional as the property owner had messed me around by not giving my refund back as he cancelled on us the same morning we were supposed to fly out…I had to get my step mum to read out consumer rights and then he decided to act right. Even when we arrived in London he did not give us the place we paid for and put us in a B&B for the 1st night which caused more stress for all of us. The place we were held at was very unhygienic and smelled like cats and dogs, as well as some of the neighbors who were shouting or praying at 4AM whilst we were trying to sleep. Then we were relocated to the apartments which we were originally supposed to be placed at for the rest of the time being there and the shower barely worked which was difficult to use. Overall experience was not great and would not recommend this at all to anyone.

Nothing

After I received the confirmation email, owner texted me saying that room is not available next day when i asked him about the refund, he told me to check my emails. Waited 2 more days then he told me to get in touch with booking.com after i told him that it doesnt show on the app that you refunded his answer was "Pls be educated don't disturb people early morning due to your own lack of understanding of the system" What a joke