Seahorse Tropical Natalie Da Nang Hotel by Haviland

Tram Ha Uyen Thuong Van Tuyen Dan Nia Sofia Mi Bao Be Hoa Ktram good service good staff

Amazing staff and a big shout out to Zoey and the others on reception. The 2. Security guards were amazing also as they always put a smile on my face each day with their warmth and kindness. Great little coffee bar and seating area at front of hotel. Rooftop pool was great.This was my joint favourite hotel whilst traveling through SE Asia

Nothing

The hotel was easy to find. And had a massive convenience store located right next door. And the 2 door men were super nice and helpful

Upon arrival, we were disappointed to find that our room was not ready at the advertised check-in time, resulting in a wait after a long day of travel. While delays can occur, a clearer explanation and better communication from staff would have been appreciated. The check-out experience was equally disappointing. Before we had even left the property, the receptionist was encouraging us to leave a review. We were also provided with a list of staff names to mention in the review, despite not having interacted with those employees during our stay. This felt unprofessional and detracted from what should have been a genuine guest feedback process. I would also suggest that management focus on improving the guest experience itself rather than actively soliciting reviews before guests have even completed their stay.

The staff are absolutely gorgeous! The security are so fun and lovely. The room and view are insanely beautiful and location was out of the more touristy hustle and bustle

Vị trí thuận tiện cho nhu cầu đi lại của mình. Xung quanh có nhiều nhà hàng ăn uống và dịch vụ. Tiện nghi trong phòng khá tốt. Bữa sáng khá ngon.

Mình đợi checkin khá lâu. Mặc dù đã được gọi xác nhận thời gian checkin trước nhưng mình đã phải đợi gần 3 tiếng. :( Khăn tắm khá cũ. Phòng hơi có mùi khi nhận phòng.

Room, location and staff very good.

We liked how the bath was very clean, everything was very clean and the staff were lovely. Fridges were stocked, and everything in the room presented well. Like how the TV worked and we were able to access netflix also Staff were zoey, Sofia, ha, tram, tuyen The security Dan and Mi, were also very lovely, always having conversations with us, smiling and waving

N/a

Bien situé, propre, accueillant, restauration en bas très pratique et bon, serviable, aux petits soins.

Location, cleanliness, staff

That the poll didn’t have a cover, it was too hot to swim in