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8.8 / 10 Guest Rating

Hotel Mousai Cancun Ocean Front Adults Only

Carretera a Punta Sam Km. 5.2, Zona Continental de Costa Mujeres, Punta Sam, QROO, 77400, Punta Sam, MX

Hotel Mousai Cancun Ocean Front Adults Only - main view

About the Property

Luxurious spa services
Indulge in massages and facials at the spa for a truly pampering experience.

Outdoor pools and fitness center
Relax by one of the 2 outdoor swimming pools or stay active in the fitness center during your stay.

Fine dining and entertainment
Savor authentic Italian cuisine at NOI Ristorante Italiano and unwind with drinks at the poolside bar or one of the 2 bars/lounges.

Book now to experience ultimate relaxation and luxury at Hotel Mousai Cancun Ocean Front Adults Only.

Facilities & Amenities

Full-service spa
Fitness facilities
Proposal/romance packages available
Free WiFi
24-hour front desk
Concierge service
Wheelchair accessible
Outdoor furniture
Fitness facilities
Gift shops or newsstand

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Guests under 18 years old are not permitted at this adults-only property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.8
Excellent7 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

B
Bich Hoa Thi
Verified booking
partner
Standard Room
Stayed in Jun 10, 2025

"Exceptional"

10.0

Beautiful hotel. Love the arts.

Helpful?
A
Ahmad hussein
Verified booking
partner
Standard Room
Stayed in May 18, 2025

"Good"

2.0

Pool is horrible very small. Got the the hotel and i was surprised that it was not all exclusive. They make me bay extra 2200 dollars for me and my wife. Paid the extra 2200 dollars and then i was charged for every drink i had. Drinks are not even included in the all exclusive package. Do not reserve at this hotel.

Helpful?
G
Gerard
Verified booking
partner
Standard Room
Stayed in Apr 27, 2025

"Exceptional"

10.0

Great service. Very nice room. Will be back!

Helpful?
S
Sagy
Verified booking
partner
Standard Room
Stayed in Mar 10, 2025

"Excellent"

8.0

To far from the hotel zone

Helpful?
B
Brian
Verified booking
Standard Room
Stayed in Feb 25, 2025

"Dissapointing"

4.0

This place was okay, but tiny little fixable details just kept dragging it down to the point that I wouldn’t recommend staying there. Their little iPad controllers in the rooms barely work, and with no physical controls on the walls you are left without crucial things like fans so we were waking up in a pool of our own sweat every morning. We had to cover 10 different little blinking lights all over the room at night. Staff linger in your room when delivering food to the point you have to tell them to leave. Staff told us one price multiple times, only to be uncharged by nearly 100% for things like the spa. The hotel called one of the scam cartel taxis that cost 150 dollars for a short trip for us. Even had a firework lit in my face by a waiter at dinner for my birthday without warning. Inhaling a bunch of toxic firework exhaust was not what I ordered for dinner. We had fun regardless. Just a bunch of really silly things that could easily be fixed. Its new development, so plenty of time to improve

Helpful?
J
Joseph
Verified booking
partner
Standard Room
Stayed in Feb 23, 2025

"Exceptional"

10.0

The personal attention was fantastic!

Helpful?
S
Sacha
Verified booking
partner
Standard Room
Stayed in Feb 4, 2025

"Exceptional"

10.0

My wife and I hadn't been at an all exclusive for at least 10 years following multiple disappointing 5 star experiences. We decided to give Hotel Mousai a try for a short 5 day trip to wind off and get away from our kids. We were overwhelmed by the quality of everything Mousai has to offer. Room was great, staff was great, rooftop terrace was amazing with a nice chill vibe, NOI restaurant serves premium food and drinks. Other guests were respectful and quiet but still ready to have fun. You cannot go wrong at Mousai and we will definitely go back.

Helpful?