Cardiff's Ultimate Group Retreat Spacious 5BR Apartments with Private Courtyard

Modern

Our stay was awful. We specifically paid for a courtyard.. to arrive and find piles of rubbish on the patio and the seating stacked in the corner covered in dirt. The apartments themselves were pretty unclean and looked like the cleaners had done a rushed job. 13 of us stayed across the apartments A & B and we instantly found there wasn’t enough toilet roll, towels or kitchen towels for wiping up - No fairy liquid was supplied either. We had to go into the ‘No Access’ cupboard to retrieve these ourselves? Despite the apartments having modern features they were very tired and needed updating. There were multiple scuff marks on the walls up the stairs, the bar stools in the kitchens weren’t sturdy, painting needed touching up, plug sockets weren’t fitted properly and the sofa beds are not sleeper friendly! To top it all off two of the showers leaked.. This was either due to poor drainage OR where they haven’t been cleaned regularly. The shower on the bottom floor leaked into the lounge where we had to use a load of towels.. which we didn’t have enough of! After reporting all of this and supplying photo proof they offered us an £100 refund, which is ridiculous. The fact that we paid for a courtyard and it wasn’t even usable should have been the £100 alone, never mind everything else that was wrong. I will say the lady, Belle, who I was speaking to about all of this was great and very helpful but the management rejected my counter refund request. False advertising. Don’t believe the pictures!