The Fern Residency, Bhiwandi-Pimplas, Series by Marriott

Nothing

They didn't gave me the room after reaching there told me rooms are full.

EXCELLENT

The property is modern and the staff are very friendly. There is a choice of restaurants, the rooms are nice. It is a place I stayed previously so it is familiar and what I expect.

On arrival I had to ask housekeeping to clean the washroom as it was not up to standard. The room also had a dead cockroach on the side board (attention to detail things that would be expected from a hotel in this class) however housekeeping were straight onto the issue and made my stay very comfortable. - maybe a room checklist should be introduced where housekeeping supervisor checks the room before check in. The restaurant didn't have the wine available that I requested (not chilled) so I was offered an alternative, however the second glass was not available (not chilled) so I had to settle fir a different glass. This repeated each meal time - poor planning! The dessert I requested was also not available and no alternative was offered. These are small things which are important to a guest's stay.

Highly recommended

Good rooms with well maintained

Yellowish towels, untrained & irresponsible staff. My booking was for Rs 5250 but they swiped for Rs 5750.. I requested to clear the room dining stuff 3 times in an hour, they forgot to handover the invoice, they misplaced my GST details and gave 3 times for the 1st invoice in 3 days. They added someone's room dining bill to my account. TV stops work every day. Last day 1 checked out at midnight 1.30 but they didn't give an invoice and said they will be sent to my WhatsApp after 3 am. But I had to follow them till 5 PM at least 15 calls I had to make to get the invoice. Seriously they need training or else they will spoil the hotel image.

Design and maintenance is good.

Yellowish towels, untrained & irresponsible staff. My booking was for Rs 5250 but they swiped for Rs 5750.. I requested to clear the room dining stuff 3 times in an hour, they forgot to handover the invoice, they misplaced my GST details and gave 3 times for the 1st invoice in 3 days. They added someone's room dining bill to my account. TV stops work every day. Last day 1 checked out at midnight 1.30 but they didn't give an invoice and said they will be sent to my WhatsApp after 3 am. But I had to follow them till 5 PM at least 15 calls I had to make to get the invoice. Seriously they need training or else they will spoil the hotel image.