Taubers Unterwirt Aktiv & Vitalhotel

The kitchen was exceptional. The overall quality of the hotel, amenities were great.

The personnel didn't have our booking in their system when we arrived. Even though someone was replying to my messages on Booking.com after the booking was placed, they were quite aware of this booking. When we arrived, they basically blamed Booking.com for allowing us to make a reservation. They offered to move us to a cheaper hotel (no price adjustment), which was not what we wanted. In the end, they moved us to a smaller, worse room with a way worse bathroom for the last night, framing it as our decision for declining to switch properties. No price compensation was offered due to a room change. Only a 19EUR bottle of wine, which is ok, I guess, but definitely doesn't cover the price difference for the rooms. And even the wine was offered when I started demonstrating my annoyance caused by their lack of responsibility and negligence when they told us that the smaller room is basically our own decision, which is not something you'd expect when you pay 400EUR+/night near Christmas. One more thing I personally found weird, but it should not be treated as strong negative feedback here (I'm not that aware of the rules in restaurants in Italy near the Austrian border) - no free water during dinner. You basically have to pay 4-10 EUR each evening to drink water. In my opinion, this is kind of absurd, because you have free water during breakfast. Maybe we should have explicitly asked for just regular tap water, I don't know.

Posizione ideale per tante escursione in un paesaggio bellissimo. La piscina merita una menzione.

Sarebbe necessario attrezzare meglio la sala giochi per i bambini.

Herzlicher Empfang mit einem Willkommensgetränk, grosses Zimmer, Personal herzlich offen und zuvorkommend, grosses Frühstücksbuffet, 5-Gänge Menu am Abend, welches immer frisch zubereitet war. Kostenloses Parken (vor dem Hotel, oder bedacht - freie Wahl), Aktivitäten für welche man sich anmelden konnten (geführte Touren, Aquaqym, etc), ca. 30 Minuten von der Stadt Bolzano/Bozen, ca 30 Minuten von Plose entfernt um eine tolle Aussicht auf die Dolomiten zu geniessen. im grossen und ganzen waren wir sehr sehr zufrieden - wir überlegen uns wieder zu kommen!

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Das Service auf hohen Niveau! Herzlichen Dank auch für Geschenke,sehr sehr aufmerksam!

it was clean and beautiful

we didn’t know that sauna you have to be naked