Hotel Convento Santa Catalina by AHS

Check-in & Out

Property Notes

Payment for your reservation may be required before arrival, depending on the conditions of your reservation. Payments can be made in Guatemalan Quetzales (GTQ) or US Dollars (USD). The amount displayed in other currencies is indicative only and is based on the property's exchange rate. Current exchange rate: USD 1.00 = GTQ 7.80. Our reception team may contact guests before arrival to provide payment instructions when applicable. Pool Access Guests may purchase a Day Pass to access the swimming pool and sauna facilities at our sister property, Casa Del Parque. Day Passes are available for an additional charge. Please contact reception for pricing, availability, and operating hours. The swimming pool is located at a nearby property. Complimentary Pool Passes Subject to availability, guests staying 3 nights may receive one complimentary pool pass. Subject to availability, guests staying 5 nights may receive two complimentary pool passes. This benefit applies to eligible stays during April, May, June, August, September, and October. Sister Property Facilities Access to facilities at the sister property may be subject to operating hours, maintenance schedules, and availability. Parking The property does not offer on-site parking. Reception can recommend nearby parking facilities in Antigua. Parking availability, pricing, and conditions are managed by third-party providers and may be subject to additional charges. Arrival Information Guests planning to arrive outside normal reception hours are encouraged to contact the property in advance. Reception may contact guests before arrival to assist with check-in arrangements and provide important stay information. Check-in Requirements Guests must present a valid photo identification document and a credit card upon check-in. All special requests are subject to availability and may incur additional charges. Additional Recommendation If the partner regularly charges for undeclared guests, I would also suggest adding: Only registered guests included in the reservation may access the accommodation. Additional guests or visitors may be subject to approval, registration requirements, and additional charges. This is one of the strongest Fine Print protections a property can have because it helps support disputes involving undeclared occupants, visitor fees, and occupancy-limit complaints.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.