Novotel New Delhi City Centre

Very clean, modern and spacious rooms. Nice rooftop pool and the restaurant at the rooftop had excellent food. Service was great and everyone was so polite and kind. Comfortable beds and linen.

There was an bad smell in the room, probably from the sewerage system

See below

1) For a hotel that claims to be five-star, the toilet design feels more like a school project gone wrong. The toilet roll holder is installed ridiculously low - barely a foot above the floor, making it extremely awkward to reach. Even when seated on the WC, one has to bend down uncomfortably just to access the roll. Men stand, and some women may not fully sit when doing “small business.” In all cases, the placement makes it inconvenient and impractical for everyone. This is a basic ergonomic flaw that affects every guest, regardless of how the toilet is used. It is hard to understand how such an impractical design passed approval in a hotel of this standard. 2) Next, the swimming pool closes at 7pm at a time where most guests wish to relax in the pool past 7pm after a day’s out. Just ensure your life guard work overtime, if safety is your concern. Not at guest expense of denying them 3) The shower knobs don’t even have indication for hot and cold. We need to turn on for 2 minutes and let it run to test whether hot or cold. What so difficult to fix an indication. I don't understand why you get so high rating. Do most of your hotel guests not experienced travellers that can see passed the abv deficiencies? For above reason, you don’t deserved more than one star.

Staff and Location

No “refrigerator “ just mini cooler

Everything was nice, as you know it's Novotel 5star hotel, so I really enjoyed but location is not that good 😅 looks quiet dangerous at night around hotel...

Everything was nice except location.

Уютный бассейн - Инфинити, что редкость для Дели. Чистое ковровое покрытие в номере. Все новое. Приятный персонал.

Очень маленькие номера для семьи с ребенком. Нет территории.