The Alpinist cafe and Retreat

We were informed over a call that our booking was cancelled.

They didnt keep the booking sonce they apparently wrote for me to pay an advance. Whats the point of using booking.com then. You have a standard charge to card a week/10 days before. I am tracking if paid ir not. Now i have to start checking that everytime! I might as well go to travel agent & get my whole itinerary set up. Extremely bad experience sinxe it was very busy in Kaza & worked out difficult to find alternative accommodation. Kaza is a very small town with limited good hotels. Customer services of Booking.com is practically non existant for other than standard items. I have inadvertently being using 2 email IDs for bookings over the years. Had finally been able to write to you & was given a number to call. Even the local taxi stand us politer & tells you that you have reached the taxi stand. Just got a hello. I had to ask if this is Booking.com & then was told yes! He sent a ping to get 2 OTPs to identify that i was indeed the owner of both. Finally having passed that hurdle, ge said it would all be merged within 24 hours. Thar was some 3 weeks ago!!! You wNt to be in the business of cistomer services you need to anticipate customer issues & then have your systems be able to pricess them seamlessly!!!

Your pricess, customer services. The kind of deals you are making with hotels, etc.

- The staff and the food were polite & good. - Location - The property has potential if a few things are improved.

- The rooms need to have wardrobes/Cupboards or even just a clothes rack. - There should be an option for a twin sharing room. - Too many appliances and few plug points. Possibly provide multipin plugs - The parking was difficult to maneuver especially on motorcycles. This stones & loose rocks can ideally be packed or removed for easier access

Good location, ample parking space.

A bit pricey for the kind of rooms, very small sized rooms. The staff, some of them were very rude. Infact a small laughing Buddha piece was damaged by our kid of 1 yr age, the staff kept on nagging and insisting for replacement at earliest, although we assured to buy a new piece which was worth 300 nly. May not go again just bcz of the behaviour of staff.

Electrical problem in hotel ,even geyser is not working properly, they provide hot water in bucket