The Fern Residency, Porbandar

Close to city. Nice and clean environment. Staff is very helpful. Breakfast was very good.

Breakfast and location good

Cleaness and Staff behaviour

Clean, modern and in a good location.

You can tell it’s a new hotel and they have some training issues/aren’t experienced. This was our 3rd stay in 3 nights at a Fern hotel. At all other Fern hotels you receive a complimentary fruit platter on arrival. There was a sign in our room asking us to call to ask for ours. We called only to be told it was chargeable - so we ordered and paid. They don’t have enough staff - we called down at night to ask for 2 Pepsis and they called back to say they didn’t have any. Upon further questioning it turned out they did have them but didn’t have enough staff to bring the drinks to us. My partner complained and we finally got the drinks and 2 staff members came up to deliver them - so they’re not that short staffed! During the day we ordered 4 mocktails and they took over half an hour to arrive and 2 of them were incorrect. They also don’t have a laundry service. They also have no luggage trolleys, so the poor staff have to carry all your luggage up to your room. Such a basic item to have in a hotel. The staff need more training before this hotel opened.