Collection O VIP Road Formerly Hotel Heritage

Staff was helping

Bathroom cleanliness and bath fitings

Nothing,

booked a deluxe room, basic expectations were that room and toilet would be clean, they were not.

good

good. but...

Location was okay

Very bad experience: 1. Hotel room was not cleaned post the previous guest left. 2. It was shabby, wet bathroom and unclean toilet, bed linen, pillow and blanket covers were dirty and used, without washing 3. Hotel tried to charge us the previous guest food bills, when we spotted they owned up to the mistake 4. Breakfast was horrible, bad quality food, hair found in food and it was cold as well

Nothing

Rooms were shabby, smoke everywhere. Untidy washrooms, unhelpful staff.