Sunset Oasis Pool Home

The house is in a good central location for exploring Florida's nature coast. The east-facing pool was great to keep us cool and provide some shade during the hottest part of the day. Kitchen is well stocked. Washer and Dryer available.

The communication with the property managers (J & D Properties) is horrible. We had several issues that were not resolved and felt completely ignored. Most importantly, the water faucet in the bathroom was broken so that you could only get cold water - and we were traveling with our 9 month old. There is a "smart-home" feature that announces every time a the front door or patio door to the pool was opened at a very loud volume. It is completely unnecessary and unwanted and impacted all of our sleep / nap times (2 adults / 2 seniors / 1 baby). There many unclean things: garbage under the bed, clothes left behind, hairy washcloths, very dirty/dusty bathtub & dresser drawers. Also the check in process was frustrating. I first received a message through Whatsapp telling me to upload my documents. I wasn't sure if it was a phishing scam because I didn't receive the message through booking.com - which warns about clicking on external links. And it turns out that Booking.com's messaging app kept deleting the links, raising my suspicions even more. To add to the confusion, our rep kept messaging us on booking.com and Whatsapp, after stating that we wanted everything to be kept on booking.com for safety concerns. In the end, the process requires you to upload sensitive information (IDs and numbers) twice - once to Lodgify and again through J & D properties - making you more vulnerable in the event of a data leak. The house also has posted rules inside that are not disclosed on booking.com, such as only "one car allowed in the driveway" (in a neighborhood where on street paring is not permitted) and since we were traveling in two cars, there was the question of whether or not we needed to defend ourselves, as the driveway, entrance and pool are all under video surveillance.

I liked the location and the pool

Confusion on check in door key / code Pool stated was heated but they wouldn't change the temp without charging me. Stated they had a hot tub, they did not Stated check out was 10-11 but then Stated 10 to me thru messages Super high cleaning fee $175 and the expected me to do laundry and empty trash.

Location was beautiful! Nature to be found everywhere! The environment was peaceful, the neighbors were helpful, and kind and the facilities were clean and comfortable.