Iloilo Home Sweet Home

None

The property is already not available for accomodation. I was only informed.on the spot on the property check in. It is a hussle for me for I have a toddler. Kindly remove this property on your list. It's my 1st time experiencing this in booking.com, I always book my vacations on your platform but next time I'll think twice.

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We were put in 2 separate rooms in a different location, apparently because "the air-conditioning wasn't working" in the 2-bedroom apartment we had booked. No communication from the host about what would be undertaken with regards to fixing the air-conditioning or when we would be able to move to the apartment we booked. We were dumped in separate rooms, splitting up our family, and neither us or booking.com was able to contact the host the next day. No answer on phone, no reply to email,... . We were forced to book a new apartment somewhere else as it was impossible for us to stay in 2 separate rooms as a family. We finally managed to get a refund from booking.com, but it caused a great amount of stress and inconvenience. Simply avoid this place, it's clearly a scam. They take your money and dump you in a different and substandard accommodation in a different location. They then don't respond to any calls or emails anymore.

Spacious

Roaches everywhere

The location was very convenient and safe.

(1) The host had a double booking for this unit so we were transferred to another and it was a bit of a hassle. The summer heat was taking a toll and my fam, especially my senior citizen parents, were already looking forward to rest. (2) It was difficult to contact the host at that time as she did not give any contact details prior check in. We had to ask help from the guards/reception to contact the host (3) When we got to the other unit, the staff was still cleaning and there were missing beddings and basic toiletries so we had to wait until we can finally rest. (4) The bathrooms had an unpleasant smell even the helper sprayed it with some freshener or something. Good thing we had a 30% refund but it could’ve been better if check in went smoothly and the unit was ready and cleaned enough to be occupied.

accessibility to the city great location clean place no hassle during checking in and out