Hotel El Capitan Tulum

Good value for price,basic and a little outdated but staff was extremely nice and accommodating. About 20 min walk from main bus station ,10 min bike ride to the ruins and 15 min bike ride to the beach. The free breakfast was great,large portions and delicous. The area around the hotel is safe and clean. Close to the center but quiet.

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I made this reservation to visit our local family, expecting to have a great experience, but this was ruined by staying at this place - EL CAPITAN. Upon checking in, the owner saw my family that lives in the area and approached us aggressively looking down on my family. We told her we had a reservation, and she sent us to the check in desk. After checking in, we felt being watched, this lady was following us and when we went to the pool she discriminated against us because my 60yr old mom did not have swimming suit and got into the pool with regular shorts and shirt, the owner said that my mom's clothes will damage the moldy pool. (I have pictures of the moldy pool of concern). This behavior was only done to us, the owner acted very politely with other guests that were tourists. During our stay we were treated differently for being locals while tourists were treated better, me and my wife were treated really nice while my local family were looked down on, extremely unacceptable. I would definitely not recommend this place. The owner should learn some manners and treat people better.

Recomiendo

Son muy serviciales

Una estadía excelente, nos atendieron excelente, descanso y ubicación inigualables. Volveremos pronto.

Todo excelente

El desayuno muy bien servido. Muy amables en el hotel. Cuarto bien equipado, excelente ubicación

Excelente servicio de recepción de día y restaurante, solo falta de capacitación al guardia de noche

La recepcionista que me ayudó con el Check in es encantadora.