JW Marriott Hotel Nara

We are frequent international travellers and have stayed in a variety of accommodations. JW Mariott is among the best we have ever stayed in: great location, great multilingual staff, friendly service, amazing breakfast, comfortable room.

A lot !

Well furnished and very comfortable. Great staff very convenient

The room was really nice, spacious and clean. The bathroom too. Some amenities were missing though

To be quite honest it was a really bad experience. I’ve stayed in other JW Marriot in the past and this one has no met the expectations. It’s definitely not up to the standard of the other JW. There is not organization at all. So many employees and staff scattered around the hotel but none of the was really prepared. They force us to book the spa in order to use it. Once we got there there were so many kids running around on the lockers room, sauna, jacuzzi and pool. Jumping and diving off, it was literally like a water park. Shouldn’t be the spa time a moment of relax?!?! This wasn’t at all. They should not allow children on spa or do two different zones, a kids zone and and adult only ones. Then I went to the spa front desk to ask for a massage. Two girls were there and none of them spoke a single word of English. Come one how can you hire a spa manager in a 5 stars resort that has 0 English proficiency? For this reason I couldn’t do any massage. Later at dinner, again so many difficulties with communication. We ordered 2 appetizers and 2 main courses, they forgot to send to the kitchen of the appetizer and they ended up bringing the dishes all the different times. In the room there were not drinking glasses, I’ve asked for one, they took it up to the room after 30 minutes and after 2 urge calls. I had to take a medication. To conclude with that today we had the check up at 11 am, at 11:05 they called the room to ask to leave it. And the again at 11:10 they sent someone upstairs to check if we were leaving. That is extremely rude, they say Japanese manners not at the JW. 0 tolerance, I would have understood if we would have been a hour late but not 15 minutes. Unbelievable. I had great expectations before coming but they did not meet them at all. What a pity

Staff were so friendly

Very nice high-end hotel - really enjoyed the stay.

We tried to make a reservation at the hotel sushi restaurant - unfortunately that didn't work out. My wife made a booking for the spa - which was messed up at first. Had to push and be flexible on our end to get her her spa treatment. But the hotel did a decent service recovery for their mistake.

Staff was attentive and professional. The morning buffet was excellent, one of the best I've had in all my travels to Japan. Shuttle bus was very convenient. Room space, decor and size was execptional.

The room shower had a moldy smell. Hotel lacked the sento amenity that I usually look forward to in Japan.

A modern & comfortable hotel with excellent facilities. Staff was very friendly and eager to provide the best possible experience. Rooms were large, spotless, tastefully decorated and regularly serviced. Breakfast was excellent with good choice of Japanese and continental food.

Located a bit far from train station but hotel shuttle service was very frequent & efficient.