Hotel Pride Of Chittor

Helpful staff and good food in the restaurant at night.

Expensive laundry.

Surprisingly nice, clean place. Decent sized room. Helpful guy at desk.

Not much.

good facility

location

This hotel was surprisingly modern, spacious, very clean and comfortable. The young manager is smart and tech savvy. The hotel is very close to the fascinating Chittorgarh Fort, so it is easy to access the fort in the day and then return to it at night for dining, if interested. There is also a small shopping mall a short walk away. At the hotel, the upstairs restaurant offers a decent selection of options and the food is well prepared. This hotel was the 'surprise' stay of my time in Rajasthan. Highly recommended if you are there to see the Chittor Fort.

Generally, there is not much in the area near the hotel, so be prepared to focus on the Fort tour with your time there.

The room was large and the two king beds comfortable.

The shower head was broken meaning the water came down in a single sheet.. Breakfast was very poor with few options.

Clean room and helpful staff

The Good. Big comfortable spotlessly clean room, with a great shower. I'd rate it between a Travelodge and Premier Inn in the UK. Also, a decent, reasonably priced restaurant on the top floor, which also serves breakfast.

The bad: Communication was poor throughout. I made the booking on booking.com and then sent a follow up message via the site to confirm it was OK (after some bad experiences at other Indian hotels). No reply received to the message, so I sent an email, no reply received to that either, so decided to call and eventually got the confirmation I required. Should not have been that difficult.  On arrival at the hotel I asked if it was possible to change from the 3 nights booked to just 2. No problem, the receptionist said. Just to formalise this I made the same request via booking.com (not expecting them to read it anyway) once I got to my room.  However on checkout I was informed that as I'd made the change request on booking.com after checkin I'd have to pay for the full three nights. After some complaining that was changed to paying just  the booking.com commission for the third night (but that was initially miscalculated and only later reduced when I challenged that also). I still don't see why I should pay anything for their failure to follow simple business processes. During the discussion over how much (unnecessary extra) I was going to have to pay, it was implied that it was my fault for only informing the receptionist and not the manager of my change of plan. I was also threatened with being billed for the full three nights after I suggested I might mention this issue on my review. Both highly unprofessional behaviour by (who I assume to be) the manager.  Also has to pay for breakfast despite the hotel brochure saying it was included. I wouldn't say don't go there (as very little choice in Chittorgarh) but be on your guard for any areas of potential confusion (genuine or not).

Location and food

Service bit slow

The hotel was very clean & comfortable, staff was polite, friendly, very accommodating & helpful. Neelu & the other guy at the front desk were exceptionally diligent & went over & beyond to make sure we were comfortable. Our cab was scheduled at 11 am and the check out time was 10:30 am, they themselves offered that we can checkout late & no need to rush. This is very rare & depicts great customer service & generosity. Thank you guys! We loved every bit of our stay with you.

Breakfast was the only thing to be improved, more options & facilities like a toaster to toast bread & some considerations for foreigners who cannot eat spicy food. However, the Choley Bhature served in breakfast were delicious!