Hotel O Paharganj Near Railway Station Formerly Chand Palace

Hotel staffs are very humble. Location is also good.

There is no property like this name

The staff did not cooperate with me at all to found the location

Staff behaviour and cooperation is excellent and appreciated...

VERY FIRST... HOTEL NAME IS CHAND PALACE OYO HOTEL not super hotel O no anyone knows this name...The room and building are very old condition.. TV without recharge ...only 2 small soap and 2 towel given to room and service is over....no hot water available in room after demand staff give electric rod... In this winter time no slippers available in room..all electric boards are damaged...only one electric point available in room for mobile/laptop charge.

The staff had no idea about the booking from.booking.com asked us to pay extra. Asked us to cancel the booking and book from OYo and did not agree to the price again. Asked to pay extra again Whats the point of using booking.com and taking a long taxi to be there and pay almost the double of what we booked on

The staff the management. Also the rooms are very old and not maintained.

There was nothing to like, property should be maintained. Hotel has only one or 2 staff handling all guest, which was annoying. Not good for family stay.

The property itself was same as shown in image, but it was poorly maintained. The lighting was very dim, and the cleanliness was lacking. The photos posted online are accurate, but they appear to have been taken quite some time ago. The property needs proper upkeep. When I arrived, they were in the process of fixing electrical items like switchboards and plugs. The television was mounted on the wall, but without any connections, and it seemed to be non-functional. The linen and bed were old and unclean. When I requested fresh ones, the staff informed me that all their towels and quilts were the same. It was clear that the property wasn't being properly maintained. Additionally, there was no hot water after midnight, so if you checked out after 12 PM, they would provide a water heater rod, but there was only one for the entire hotel, meaning you'd have to wait in line for it. The lighting throughout the property was very dim, creating an unpleasant atmosphere, and it didn't feel like a family-friendly hotel at all. Furthermore, no complimentary water bottle was provided at check-in—you had to pay for that.

Speedy response and accessibility

Cleanliness, food and manager behavior

Bad

Bad

Location although it might not be to everyone's liking. It was authentic and busy. Close to the main station. Room were good although initially it wasn't the one I had booked. But they eventually changed it to a bigger one. Generally staff were really good .

Can be noisy with external street life and air con. Some parts of the room could do with a deep clean. There are enough staff hanging around not doing much so I put that down to poor management if they want to present higher standards.

It was my second return stay here. I liked the area by the main railway station and the authentic area mainly devoid of western tourists. Not to everyone's liking but I loved it. It was also good to get back to somewhere i knew. Comfort in familiarity.

Same as before. It could do with a deep clean in part.