Oak Ray Regency

Spacious rooms. Ample parking next to River side building. Food was good and had a good spread specially local cuisine targeted for foreigners.

Rooftop pool was too deep (5ft) for me. Also no baby pool or shallow end.

The people were very nice and helpful

The bed was too old, we woke up with back pain in the morning, the sheets and towels were too old and not clean that you cannot use them

The location is quite central.

Customer service was very poor, the management is not at all concerned with the upkeep or the service attitude. Met only 2 /3 staff who were genuinely courteous out of a lot who lacked basic training and the attitude required for this business. The room had a million issues, tried to get a different room but they were not interested to solve the problem or change the room. They also served outdated soft drinks and had to ask for the money back. The Pool was unfiltered and really dirty (did not get in), the shower cubicle leaked and the commode area was flooded. Breakfast was a horrible mash-up of strig hoppers, milk rice, and some Western items which were badly done and overall food quality other than the Milk rice was poor, no professional touch was obvious.