DoubleTree by Hilton San Pedro

20% tax/service on our orders ex: 2 glasses of beer $26 ???

24 hour gym would of been nice. The gym was crowded at 6AM. You need more equipment for the size of this hotel. Regarding the breakfast buffet, please display the 20 percent service charge with the price quote when entering.We felt ripped of when the bill was settled.it was a total surprise, transparency is all best. The bed was extremely uncomfortable, we woke up with major back aches.

See prior comment. The handy capped shower was great. The staff was friendly. Won’t stay here again. The hotel smelled musty. For this price point you should expect a better experience.

Nice big room and included buffet breakfast

Limited room for the shuttle to the cruise port

Rene was excellent. He took really good care of our group. We appreciated his exceptional service.

There were bugs in our bathroom. This didn't leave us with confidence that your hotel is clean.

Wonderful people all in all - one up-front person was a little sour (we all can have a bad day) so all is well!

Lack of towels in the room - we needed to seek out towels…we were told the dryer was being fixed…ultimately we had towels…we should have been told up front when we checked in!!! Honesty is the best policy! There was the sour person! All in all it was a good stay!

That it was close to our cruise port.

The free shuttle rides to the port. They advertise it and highlight it as a feature. However, you cant put your name on the shuttle list day of check in. Which is understandable. I called morning off and they refused to put me on the list. You have to physically be at the property. So if your flight gets in late be prepared to have to pay for an uber ride to the port. It was such a bummer because we specifically picked this hotel due to the free shuttle offering. The front desk was not kind what so ever about this either. Also, at the hotel restaurant that same evening we had dinner. About 4 hours later we got food poisoning from the carne asada tacos.

Staff were very helpful.

Restaurant was closed due to a flooding issue.

Chuck the waiter. He was very friendly/personable.

Size of bed was too small for room size/me.

Walking distance to the beach and the Staff, front desk are nice.

The pests in the room. Ants. Room was a balcony and decrepit and needs to be renovated. The inside air conditioner looked like water inside the wall, possibly mold. Balcony Screen was broken. Sad. Keep in mind I am on vacation and paying top dollar. Sad.