Casa Xunaan Kab

The owners were not on site, but there was one attendant on site and he was nice. He was the only good thing about the experience. The common areas are nice, such as the sitting room and the patio.

The condition of this place would be understandable if it were priced similar to hostal, but it's priced like a hotel. For $35 I can stay in a hotel near the historic center and have my own bathroom and my own TV. This place charges the same for a single room without TV, shared bathroom, and it's in bad condition. Maybe that would make sense if it was in a really good area, but it's in freaking Méjicanos? I was only there for a few hours, and during those I experienced: -Sounds of animals in the ceiling of my room -The kind of window that is composed of many small panes so they don't fully close, but also there was no screen. I've already had dengue once and I'm not trying to get it again. -they don't give you a key to the exterior door so you can't just come and go as you please, you have to get a staff member to let you in -no exterior signage (I spent a long time trying to find the place because I don't have a local SIM card). It was explained to me that the owners haven't done the paperwork/paid the fee with the Acaldia to put up a sign, so they can't put up a sign. -when I tried to plug in my laptop into the only outlet in the room, not only did it not charge, I also got a shock -things in general were just very dirty I didn't end up staying the night. I left after a few hours and stayed in a different hotel. Once again, if this place was priced like a hostal, I would understand and it would be a good option for budget conscious travelers. But it's priced like a hotel, when in reality, it's just like staying in your grandma's house at Thanksgiving.

Helpful and friendly staff

NO hot shower, weak wifi connection

It was close to a supermarket

It felt sketchy and unsafe. Before the date of our arrival, we received messages through Booking.com from this accommodation, asking us to click a link and update our credit card information to secure the booking. The link was suspicious and I wasn’t comfortable doing that. Then I received messages from the accommodation, informing me that the link was a scam and not to click the link and Booking.com was going to be contacted about it. Booking.com informed me that the fraud department was looking into it. I assumed they were hacked, but it was handled and asked if I could use a credit card to pay when I arrived. The accommodation said yes, through the messaging option in Booking.com. When I arrived and it was time to pay, I pulled out my credit card. The guy called somebody and they were talking for a while Ivan received a message in WhatsApp, asking me to click a link and input my credit card information to pay for the room. After I entered, my info, I was asked to take a screenshot and send the photo in WhatsApp as proof. While this was happening, we were sitting in the room with the guy on the phone blocking us from outside the door. Both times, the link was not from Booking.com, nor did it match the name of the accommodation. We ended up giving him cash. We were only there for a few hours until we left for the airport and if it was any longer, I would’ve really Been too afraid and uncomfortable to stay. As far as the room, the air conditioner was incredibly incredibly loud. The bed was too small for two people and worn out. The shower was essentially totally not usable. We chose the room with a shared bathroom. The hand soap and soap in the shower were incredibly watered down and unsanitary. No hot water, bad water, pressure and broken showerhead. No drinking water, coffee or breakfast is available. For the price, I would at least hope for coffee and water.

They were very nice and warming. Didn't expect much since they were very co.pared to most areas.

Nothing