Serenity Luton Suite Near Mall

The calm

The no heating on first two nights

I had an issue was the room lock that I couldn’t get in and called the host through the phone number provided and she replied and was helpful till issue resolved, that was at midnight.

The room can do with some deep cleaning, there are spiders and spider webs across the corners, the floor needs good hovering, there were hair in the sink and shower. The bedding and the room strongly smelled of bizarre incense. the windows were left open in the room, so, by the time I arrived at midnight the room was cold with nothing to do about it as you can’t turn on heating in the room. There is no mirror anywhere.Overall room looks much bigger in the picture than in reality, bathroom is tiny that it is difficult to use the toilet seat, and you can’t close the bathroom door if you are using it. The closest bus station is half an hour walk, I ended up going to luton airport and took a taxi (Bolt app) from there , it costed £17, and same from the property to the airport as I had early morning flight

The building was very clean and the room had most of the needed necessities.

I suggest that there should be at least one mirror and a TV for the room.