Pengam House Cardiff by Smart Corporate Stays

Muy buena opción para visitar Cardiff en familia o grupo grande. Buena comunicación con el anfitrión. Casa de 2 plantas con muchas camas y 2 cuartos de baño. Para llegar al centro es mejor tomar el bus cerca o llamar a un Uber, ya que está a unos 50 minutos andando del Castillo. Hay opciones de comida rápida a unos 15 minutos (KFC/Macdonalds/Taco Bell) o un pub con comida y música (Four Elms) a unos 25 minutos andando. Hay un supermercado ALDI cerca para comprar y para desayunar a unos 10 minutos está el Brewberry Cafe.

We liked the convenient location of the property as well as the comfortable beds and many towels available. All presented in a very neat manner

Some facilities potentially looked used form time or previous guests.

Host was really efficient, friendly and helpful.

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It was spacious and room for all of us. Ideal location 10 minutes from town but lots of places to eat nearby. There was facilities and a nice garden which we sat in and had our food. Parking as well which is a big benefit as if not parking on site sometimes you are looking at paying 20 pounds per day elsewhere. Great value for money and would highly recommend for anyone looking for somewhere to stay in Cardiff

There were cigarette butts all over the garden (which was in a disgusting state - weeds, thistles, graffiti, planks of wood, a wire hanging down off the roof) where our three young children were expected to spend their holiday. The doors on the upstairs landing all opened onto each other, not only meaning there was no space to actually move, but on one occasion, our bedroom door jammed onto the bathroom door meaning we couldn’t get out of the room - a clear fire risk. The sofas were filthy. There were crumbs and dirty toenail clippings in the beds. No mattress or pillow protectors. Broken electrical plug with exposed wires in the living room. Broken toilet. Overflowing drain in garden. The property was extremely unkempt, filthy, and neglected and the deceptive photos tricked us into wasting a huge amount of money on a disappointingly cramped and filthy property. When we complained to the company who dealt with the property (Smart Corporate Stays) that we’d found toenails in the bed we had not slept in, they responded with an extremely rude and sarcastic email, suggesting that it was ‘convenient’ that we’d found these in our bed and if we didn’t like that bed then why didn’t we just sleep in another one? They also threatened to withhold money from us because we had dared to complain about the toenails in the bed. After investigation, the cleaner admitted she had not changed the bed. There was no apology from Smart Corporate Stays, but instead, an offer of just £30 for the poor cleaning. No offer of sending someone to actually change the beds was made - we had to just accept it. Changing beds is a basic, minimum requirement. Knowing the bedding hadn’t been changed, we had no choice but to stay in these filthy beds for the rest of our holiday which we had to cut short due to the state of this house. It was distressing, frustrating, and disgusting and ruined our one annual holiday we’d been looking forward to all year.

Property was relatively handy for the city centre and quite bright and comfortable. Host was helpful (but only put in contact with them by agents on the day)

Didn’t get access information till we were on our way there, despite repeated requests. No welcome info at the house. Limited equipment - eg no corkscrew, no wine glasses, no bin in kitchen. Described as sleeping up to 12, but only 4 plates. Daughter’s bed appeared not to have been changed (crumbs/hair). Would have been good to have a hairdryer. All bedroom doors open onto landing, to the extent that they block the passage, so have to close one to go through another, which was a bit odd - awkward if getting up in the night, especially as stairs open into the same space, and would be problematic if needed to get out quickly.