TG Villa Menlyn

Nothing!

Upon arrival at the booking, I was told by the property manager that TG Menlyn was not meant to be available on Booking.com because it was not fit to host people, even though I made a full payment and received booking confirmation receipt. The property manager mention that the house didnt have electricity, which was one of the reasons why it was not meant to be registered for bookings. Therefore, I need to be refunded in full for my booking. I made a call to the booking.com helpline to make this complaint and request my refund. I was told that the property will be contacted and they need to confirm the reason why I was not accommodated. The lack of professionalism that this incident exhibits by the property owner and/or Booking.com is preposterous. I was left to find accommodation for 5 other guests and myself at the last minute. I also had to book another accommodation on Saturday, which was an inconvenience to my budget. I am very disappointed that I was left stranded by Booking.com. I demand that Booking.com rectify this mistake and pay me back my money in full.

Nothing at all

Thet didn't take our calls, the place was not clean and there was no electricity, it was just a mess

When we arrived the cleaning lady didn't know what was happening. The pool was filthy and property poorly upkept. Grass was overgrown, toilet seat broken and all in all not what we expected. There was old food in the kitchen. Also the power was not working but thankfully the owner sorted this out although it could have been done before we arrived. The property has huge potential but really needs some tender loving care, especially at these prices.

It was great

Ample rooms for entertainment Swimming pool Braai area

WiFi was off Cold Jacuzzi

I loved the location more than anything together with the entertainment area with the pool.

Bad communication, a better visible house number, disinfection of the place before our arrival, enough cutlery for a number of guests booked, wifi connection which was not there completely and we were lied to even after enquiring, working DSTV on the TV

Nothing.

Only 2 coffee cups for a family of 5. Dirty pool dirty house fulse advertising!