Castle De Annis

We booked this property mainly based on the hot tub and the fact it looked secluded. On arrival, there was a property next door with many people (adults) in and around, unsure if they were working there. Walked into the property to find a Christmas tree placed were the log fire is shown on the advertisement, there was also a small counter top xmas tree in the kitchen. The property was clean however there was no cutlery, glasses but bonus we had ice in the freezer! 4 friends wanting a chilled night away with a hot tub and a lovely garden area as shown in the pictures but reality was not that. There was no hot tub, no playarea as shown in the pics for children, luckily we didn't have kids with us but had we then how disappointing would that have been. When I asked the property manager about this, he said "oh forgot about the Xmas tree" and the owners got rid of the hot tub as it was dirty but hadn't updated the booking links. We was offered a full refund and to leave but we had travelled an hour to be there and spending time together as it's very rare we get to. We was also due to check in at 3pm, we got called at 2.20pm asking for a £300 deposit via bank transfer. We have paid this on a credit card but talk about last minute when I had already messaged the week before enquiring how we pay this! The beds were comfy, spacious property, lovely balcony, would have been better if the garden area was tidier and again as advertised. We have put in a further complaint to booking.com about this, very disappointed.