Capital O De Alphabet Kakinada

This is the most disgusting travel booking service I have ever received. I always book from make my trip, but this time I thought of giving bookin.com a try. But alas I was slapped in the face with a cancelled booking, when I reached from Mumbai to Andhra Pradesh with 18 persons. No help. They sold our rooms at a higher price. They told me to cancel the booking made by me in my app and that they didn't have any rooms for us. I had booked 9 rooms for 3 days in hotel Capital de alphabet, kakinada. They told me upon arrival that they unilaterally cancelled my booking for 9 rooms and did not bother to inform me at all. They said i should have paid advance 13000, whereas in its terms booking.com said payment will be taken directly at the property in cash. No advance payment was asked from me. I had to struggle in an unknown place with a bus full of 18 people. My whole travel was spoiled because of your fraudulent services. My relatives being lawyers themselves. We r going to file case in the Consumer Dispute Redressal Commission immediately for such false assurances and dummy bookings by you. This is gross deficiency in service by you.

The hotel authorities denied rooms at the tariff paid online and further said that rooms can be provided only by paying extra cash.

The newly appointed General Manager was screaming and roaring like anything when asked why extra money should be paid. He used deregatory language and further said that property will not be rented because it is his will.

Nothing

Arrogant behaviour, non cooperation , irresponsible behaviour